.ticket-page section{padding:64px 0}.ticket-layout{display:grid;grid-template-columns:1.35fr .65fr;gap:28px;align-items:start}.narrow{max-width:760px}.ticket-form,.ticket-side,.ticket-detail,.ticket-success{background:#fff;border:1px solid var(--line);border-radius:28px;padding:30px;box-shadow:var(--shadow)}.form-head,.ticket-top{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.ticket-form label,.reply-box label{display:grid;gap:8px;font-weight:900;color:var(--navy);margin-bottom:16px}.ticket-form input,.ticket-form select,.ticket-form textarea,.reply-box textarea,.reply-box select,.full-input,.copy-box input{width:100%;border:1px solid #dce6fa;border-radius:14px;padding:14px 15px;font:inherit;outline:none;background:#fff;color:var(--text)}.ticket-form input:focus,.ticket-form select:focus,.ticket-form textarea:focus,.reply-box textarea:focus,.reply-box select:focus{border-color:var(--blue);box-shadow:0 0 0 4px rgba(6,103,255,.09)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.large{padding:15px 22px}.ticket-side h3{font-size:26px;margin-top:0;color:var(--navy)}.support-mini{display:flex;gap:14px;align-items:flex-start;margin:18px 0}.support-mini span{width:34px;height:34px;border-radius:999px;background:var(--blue);color:#fff;display:grid;place-items:center;font-weight:1000;flex:none}.support-mini small{display:block;color:var(--muted)}.ticket-status{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;font-size:12px;font-weight:1000;padding:7px 11px;text-transform:uppercase;letter-spacing:.05em}.status-open{background:#eaf2ff;color:#075cff}.status-pending{background:#fff7df;color:#986800}.status-closed{background:#eafaf0;color:#19763a}.ticket-success{text-align:center;max-width:880px;margin:auto}.ticket-success .icon{margin:0 auto 16px}.copy-box{display:grid;grid-template-columns:1fr auto;gap:12px;margin:20px 0}.ticket-detail h1{font-size:clamp(32px,4vw,54px);margin:8px 0 10px}.conversation{display:grid;gap:18px;margin:22px 0}.message{border:1px solid var(--line);border-radius:22px;padding:20px;background:#fff}.message.staff{background:linear-gradient(180deg,#f5f9ff,#fff);border-color:#cfe0ff}.message.customer{background:#fff}.message-head{display:flex;justify-content:space-between;gap:16px;color:var(--navy);font-weight:1000;margin-bottom:8px}.message-head span{color:var(--muted);font-size:13px;font-weight:800}.message p{margin:0;color:#23365d}.reply-box{border-top:1px solid var(--line);padding-top:22px;margin-top:22px}.ticket-tabs{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:24px}.ticket-tabs a{border:1px solid var(--line);background:#fff;border-radius:999px;padding:10px 15px;font-weight:1000;color:var(--navy);box-shadow:0 10px 24px rgba(13,38,82,.06)}.ticket-tabs a.active{background:var(--blue);border-color:var(--blue);color:#fff}.ticket-tabs span{opacity:.75;margin-left:5px}.ticket-table{display:grid;gap:12px}.ticket-row{display:grid;grid-template-columns:1fr auto;gap:18px;border:1px solid var(--line);border-radius:20px;padding:18px;background:#fff;transition:.2s}.ticket-row:hover{transform:translateY(-2px);border-color:var(--blue);box-shadow:0 18px 44px rgba(6,103,255,.10)}.ticket-row strong{display:block;color:var(--navy);font-size:18px}.ticket-row small{display:block;color:var(--muted);font-weight:800}.ticket-row p{margin:8px 0 0;color:#44577c}.ticket-meta{text-align:right;display:grid;align-content:center;justify-items:end;gap:8px}.staff-ticket-grid{display:grid;grid-template-columns:1fr 360px;gap:24px;align-items:start}.customer-panel p{color:#405174}.customer-panel hr{border:0;border-top:1px solid var(--line);margin:24px 0}.quick-status{display:grid;gap:10px}.full-input{margin-bottom:12px}.notice.bad{background:#fff0f0;border:1px solid #ffcaca;color:#8b1010;border-radius:15px;padding:12px 14px;margin:12px 0}.notice.good{background:#eafaf0;border:1px solid #bdeccb;color:#146b32;border-radius:15px;padding:12px 14px;margin:12px 0}@media(max-width:900px){.ticket-layout,.staff-ticket-grid,.form-grid,.copy-box,.ticket-row{grid-template-columns:1fr}.ticket-meta{text-align:left;justify-items:start}.form-head,.ticket-top{display:block}}

/* Professional staff ticket desk */
.support-desk .admin-header{align-items:center;gap:24px}.desk-stats{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;margin:8px 0 22px}.desk-stats article{background:#fff;border:1px solid #dbe7ff;border-radius:22px;padding:18px;box-shadow:0 14px 34px rgba(6,30,75,.06)}.desk-stats span{display:block;color:#52658e;font-weight:800;font-size:13px}.desk-stats strong{font-size:32px;color:#061b4e}.queue-toolbar{background:#fff;border:1px solid #dbe7ff;border-radius:22px;padding:14px;margin-bottom:18px}.queue-filters{display:grid;grid-template-columns:1fr 190px 190px auto;gap:12px}.queue-filters input,.queue-filters select,.property-form input,.property-form select{width:100%;border:1px solid #dbe7ff;border-radius:14px;padding:13px 14px;font-weight:700;background:#fff}.ticket-workspace{padding:0;overflow:hidden}.desk-table{display:block}.pro-row{display:grid;grid-template-columns:1fr 210px;gap:18px;align-items:center;border-bottom:1px solid #e8efff;padding:20px 24px;text-decoration:none;color:inherit;transition:.18s ease}.pro-row:hover{background:#f5f9ff;transform:translateX(3px)}.row-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.priority{display:inline-flex;align-items:center;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:900}.priority-low{background:#eef5ff;color:#1764d8}.priority-normal{background:#eefbf0;color:#168321}.priority-high{background:#fff4dc;color:#a76100}.priority-urgent{background:#ffeaea;color:#b40018}.status-waiting-customer{background:#fff4dc;color:#956400}.status-in-progress{background:#e9f0ff;color:#075fff}.status-escalated{background:#fff0fb;color:#8a158b}.staff-chip{margin:22px;padding:16px;border-radius:18px;background:#f4f8ff;border:1px solid #dbe7ff}.staff-chip strong,.staff-chip span{display:block}.staff-chip span{color:#52658e;font-size:13px;margin-top:3px}.improved{grid-template-columns:minmax(0,1fr) 390px}.message-head em,.internal-notes em{font-style:normal;font-size:12px;color:#52658e;margin-left:6px}.property-form{display:grid;gap:12px}.property-form label{font-weight:900;color:#061b4e}.internal-notes{display:grid;gap:10px;max-height:280px;overflow:auto}.internal-notes article{background:#f8fbff;border:1px solid #dbe7ff;border-radius:16px;padding:12px}.internal-notes small{display:block;color:#52658e;margin-top:2px}.internal-notes p{margin:8px 0 0;color:#061b4e}.note-box textarea{width:100%;border:1px solid #dbe7ff;border-radius:14px;padding:12px;margin:8px 0}.demo-logins{display:grid;gap:6px;margin-top:18px;padding:14px;border-radius:16px;background:#f7fbff;color:#52658e}.demo-logins strong{color:#061b4e}.demo-logins span{font-size:13px}.staff-login{max-width:560px}
@media(max-width:1000px){.desk-stats{grid-template-columns:repeat(2,1fr)}.queue-filters{grid-template-columns:1fr}.pro-row{grid-template-columns:1fr}.improved{grid-template-columns:1fr}}